FAQ

Genius Tools recommends a safe torque range when applying torque on the socket. Here you can download the suggested safe operating torque in pdf format.

All GENIUS branded products are warranted against defects in materials and workmanship for the expected usable life of the product. Tools that are warranted will be either repaired or replaced on condition that the tools have not been abused, misused, neglected, altered, improperly maintained or worn out from use. Full details can be found here

Torque wrenches, torque multipliers, torque screwdrivers and all air-powered, electric powered and battery powered tools are only parts warranted for a period of one year. Calibration and Tool Boxes are warranted for a period of 90 days. Full details can be found here.

All tools should be returned to the dealer/retailer where you purchased the tools from, who will then decide if the warranty is applicable and contact us for exchange or replacement.

All product documentation can be obtained from your nearest Genius Tools representatives, or visit our online catalogue.

Genius tools are available in more than 84 countries through network of distributions. Products are not sold directly to general public.For details of the nearest distributor in your area, please click here.

All Genius branded products are manufactured in Taiwan.

Genius Tools uses the best raw material such as Chrome Vanadium and Chrome Molybdenum for manufacturing hand sockets and impact sockets and uses High Speed Tool Steels for manufacturing bits, bit sockets, and screwdrivers.

Genius Tools does not sell direct to end-user. Please contact our office to get a distributor near your area.

Genius Tools does not accept warranty item from end-user. The customer has to bring the item back to place of purchase for warranty or contact us for a distributor near your area where you can bring your warranty in.

A copy of the invoice proving the date of purchase from the distributor will be required in the event of a warranty claim or return.